Terms of Service

These Terms of Service (these “Terms”) are a legally binding agreement between you and SuiteCRE Inc., a Delaware corporation (“SuiteCRE,” “we,” “us,” or “our”), governing your access to and use of the SuiteCRE websites, applications, APIs, and related services (collectively, the “Service”).

By clicking “I agree,” creating an account, or accessing or using the Service, you accept these Terms. If you are accepting on behalf of a company, brokerage, team, or other legal entity, you represent and warrant that you have authority to bind that entity, and “you” refers to that entity. If you do not agree to these Terms, do not use the Service.

Section 20 contains a mandatory individual arbitration provision and class action waiver. It affects how disputes between you and SuiteCRE are resolved. You may opt out as described in that section.

• “Customer Data” means all data, content, and materials that you or your Authorized Users submit to the Service, including contacts, companies, deals, listings, documents, photos, call notes and transcripts, calendar events, communications, and lead information.
• “Authorized User” means an individual you authorize to use the Service under your subscription, up to the number of seats included in your plan.
• “AI Features” means features of the Service that use artificial intelligence or machine learning, including the AI broker assistant, voice mode, the Hermes WhatsApp assistant, document analysis, market intelligence reports, lead generation, and AI-assisted drafting.
• “Output” means content generated by AI Features in response to your inputs.
• “Subscription” means the plan, add-ons, seat count, and billing term you select at checkout or in your billing settings.

SuiteCRE is a customer relationship management platform built for commercial real estate professionals. The Service includes deal and pipeline management, contact and company management, listings, document storage and analysis, calendar and email integrations, commission and expense tracking, proforma and offering-memorandum generation, client-facing listing chat and showing requests, and the AI Features.

Modifications

We are continuously improving the Service and may add, change, or remove features. If we materially reduce the core functionality of your paid Subscription, you may terminate and receive a pro-rata refund of prepaid, unused fees for the affected period as your exclusive remedy.

Beta features

We may offer features identified as alpha, beta, preview, or early access. Beta features are provided “as is,” may be modified or discontinued at any time, may be subject to additional terms, and are excluded from any availability or support commitments.

The Service is a business tool intended for use by real estate professionals and their teams. You must be at least 18 years old and able to form a binding contract to use the Service. The Service is not directed to consumers or children.

You must provide accurate, current, and complete registration information and keep it up to date. You are responsible for safeguarding your credentials and for all activity that occurs under your account, whether or not authorized by you, until you notify us of unauthorized use at security@suitecre.com. You may not share login credentials or make your account available to anyone other than your Authorized Users within your paid seat count.

Plans and fees

Access to the Service requires a paid Subscription. Current plans, pricing, included seats, and included AI message allowances are listed on our pricing page and at checkout. Payments are processed by Stripe; you authorize us and Stripe to charge your payment method for all fees due under your Subscription.

Automatic renewal

Your Subscription automatically renews at the end of each billing period (monthly or annual, as selected) and your payment method will be charged the then-current rate, until you cancel. You may cancel at any time in your billing settings or by contacting support@suitecre.com. Cancellation takes effect at the end of the current billing period, and you retain access until then. Except as expressly stated in these Terms, fees are non-refundable.

Free trial

New customers may be offered a 14-day free trial. Unless you cancel before the trial ends, your trial converts to a paid Subscription and your payment method is charged. We may modify or discontinue trial offers at any time.

Money-back guarantee

First-time subscribers may request a full refund of their first subscription payment within 30 days of the initial charge by contacting support@suitecre.com. This guarantee applies once per customer and does not apply to usage-based charges or add-ons.

Usage-based charges

• AI message overage: AI messages used beyond your plan’s monthly allowance are billed at the published overage rate (currently $0.20 per message), metered through Stripe and charged in arrears.

Price changes

We may change prices with at least 30 days’ advance notice by email or in-app notification. Price changes take effect at your next renewal. If you do not agree, cancel before the renewal date.

Taxes and late payment

Fees are exclusive of taxes; you are responsible for all applicable sales, use, and similar taxes, excluding taxes on our net income. If a payment fails, we may retry it and, after notice, suspend the Service until payment is made.

You own your Customer Data. As between you and SuiteCRE, you retain all right, title, and interest in and to Customer Data. We claim no ownership of it.

You grant SuiteCRE a limited, non-exclusive, worldwide, royalty-free license to host, copy, transmit, process, display, and create derivative works of Customer Data solely as necessary to (a) provide, maintain, secure, and support the Service; (b) provide AI Features you use, including sending relevant Customer Data to the AI subprocessors identified in our Privacy Policy; and (c) comply with law. This license ends when Customer Data is deleted from the Service, subject to routine backup cycles.

Your responsibility for Customer Data. You represent and warrant that you have obtained all rights, consents, and permissions necessary to submit Customer Data to the Service and to allow it to be processed as described in these Terms — including any notices or consents required from the individuals whose personal information appears in your CRM (your contacts, clients, leads, and call participants). SuiteCRE processes that information on your behalf as a service provider, as described in the Privacy Policy.

Aggregated data. We may generate and use aggregated, de-identified statistics about use of the Service (for example, feature adoption and performance metrics) that do not identify you or any individual, to operate and improve the Service.

Export. You may export your Customer Data at any time using the Service’s export tools while your account is active, and for 30 days after termination as described in Section 19.

SuiteCRE is a tool that supports your practice; it does not practice real estate, law, accounting, or any licensed profession. You are solely responsible for your professional conduct and for compliance with all laws and rules applicable to your business, including:

• Licensing and brokerage law: real estate licensing, agency, disclosure, advertising, and recordkeeping requirements in each state where you do business, and any MLS, association (e.g., NAR), or brokerage policies that apply to you.
• Fair housing and anti-discrimination law, including the Fair Housing Act and state equivalents, in all marketing and client communications you create with or without AI assistance.
• Email law (CAN-SPAM and state equivalents): the Service prepares email drafts in your own connected mailbox for your review; you are the sender of every message you approve and send, and you are responsible for accurate headers, required disclosures, and honoring unsubscribe requests.
• Telephone and text law (TCPA and state telemarketing rules): you are responsible for having any required consent before calling or messaging contacts, and for maintaining and honoring do-not-call requests.
• Call recording consent: call-note features can transcribe and store call content. Many states require all-party consent to record or transcribe calls. You are responsible for providing any required notices and obtaining any required consents from call participants.
• Privacy law: with respect to the personal information of your contacts and clients stored in the Service, you are the business/controller and must satisfy any applicable notice, consent, and rights-response obligations.
• Data source terms: if you configure the Service to gather listing or lead information from third-party websites, you are responsible for your right to use those sources and the data obtained from them.

You will not, and will not permit anyone else to:

• use the Service in violation of any law or regulation, or to store or transmit content that is unlawful, defamatory, or infringing;
• upload malware or other harmful code, or probe, scan, or test the vulnerability of the Service without our written authorization;
• attempt to gain unauthorized access to the Service, other customers' data, or our systems;
• interfere with or disrupt the integrity or performance of the Service, or circumvent usage limits, rate limits, or billing meters;
• copy, modify, distribute, sell, resell, sublicense, or lease the Service, or access it to build a competing product;
• reverse engineer, decompile, or disassemble the Service except to the extent this restriction is prohibited by law;
• scrape or harvest data from the Service by automated means outside of documented export features and APIs;
• use AI Features to generate content that is deceptive, discriminatory (including in violation of fair housing laws), or harassing, or misrepresent Output as human-authored professional advice;
• use the Service to send unsolicited communications in violation of applicable law.

We may investigate suspected violations and may suspend or terminate access as described in Section 19.

The Service interoperates with third-party services you choose to connect, such as Google (Gmail, Google Calendar), Microsoft (Outlook), and WhatsApp via Twilio. Your use of a third-party service is governed by that provider’s own terms and privacy policy, and you authorize us to access and process data from it on your behalf when you connect it. You may disconnect an integration at any time in your settings, which revokes our access going forward.

Our use of information received from Google APIs adheres to the Google API Services User Data Policy, including its Limited Use requirements.

We are not responsible for third-party services, their availability, or changes to their APIs that affect Service functionality. Payment processing is provided by Stripe and subject to the Stripe Services Agreement.

AI Features generate Output using large language models and related technologies provided by third-party AI subprocessors. Subject to these Terms, you may use Output in connection with your business. As between you and SuiteCRE, and to the extent permitted by law, we assign to you our right, title, and interest (if any) in Output generated for you.

Output is informational assistance only. It is not legal, tax, investment, appraisal, valuation, engineering, or brokerage advice, and no broker-client, fiduciary, or advisory relationship is created between you and SuiteCRE. AI systems can produce inaccurate, incomplete, outdated, or biased results, and similar Output may be generated for other users. Market intelligence and lead generation features draw on publicly available sources that may be wrong or stale. You must independently review and verify all Output — including property information, financial models, market data, and drafted communications — before relying on it or sending it to any client or counterparty.

AI usage is subject to the message, minute, and rate limits of your plan. We may throttle or suspend AI Features to protect the integrity of the Service or to comply with our AI providers’ requirements.

SuiteCRE and its licensors own the Service and all related software, models, designs, documentation, and trademarks, and all intellectual property rights in them. Except for the limited rights expressly granted in these Terms, no rights in the Service are granted to you, whether by implication, estoppel, or otherwise. You may not use our name, logo, or trademarks without our prior written consent.

If you send us feedback, ideas, or suggestions about the Service, you grant us a perpetual, irrevocable, worldwide, royalty-free license to use them without restriction or obligation to you.

Each party may receive non-public information from the other that is designated confidential or that reasonably should be understood to be confidential (“Confidential Information”). Customer Data is your Confidential Information; the Service’s non-public features, pricing not publicly listed, and security information are ours. Each party will protect the other’s Confidential Information with at least reasonable care, use it only to perform under these Terms, and not disclose it except to employees, advisors, and subprocessors bound by confidentiality obligations, or as required by law with reasonable advance notice where legally permitted.

SuiteCRE offers an optional SMS program that sends account notifications to your own mobile number — daily briefs, task and deal reminders, new lead alerts, and one-time passcodes — and lets you text the assistant back. This section governs messages SuiteCRE sends to you. It does not govern messages you send to your contacts through the Service, which remain your responsibility under Section 7.

A. Enrollment and consent

Enrollment is optional and off by default. You enroll in Settings → Integrations by entering your mobile number, checking the consent box, and then texting the confirmation code we display from that handset. We send no messages to a number until both steps are complete. Consent to receive texts is not a condition of purchasing the Service, and we do not sell, rent, or share mobile numbers collected for this program with third parties for their own marketing.

B. Frequency, rates, and carriers

Message frequency varies with your account activity. Message and data rates may apply according to your mobile plan. Carriers are not liable for delayed or undelivered messages, and delivery is not guaranteed. Supported carriers may change without notice.

C. Opting out and help

Reply STOP to any message to unsubscribe; we will send one confirmation and no further messages. Reply START to resubscribe, or HELP for help. You can also unsubscribe at any time in Settings → Integrations. Support is available at support@suitecre.com.

Our Privacy Policy describes how we collect, use, and disclose personal information, including the distinction between data we control (your account and billing information) and Customer Data we process on your behalf. Our Cookie Policy describes the cookies the Service uses. Both are incorporated into these Terms by reference.

Except as expressly stated in these Terms, the Service and all Output are provided “as is” and “as available.” To the maximum extent permitted by law, SuiteCRE and its suppliers disclaim all warranties, whether express, implied, statutory, or otherwise, including any implied warranties of merchantability, fitness for a particular purpose, title, accuracy, and non-infringement, and any warranties arising from course of dealing or usage of trade. We do not warrant that the Service will be uninterrupted, error-free, or secure, or that Output will be accurate, complete, or reliable. Some jurisdictions do not allow the exclusion of implied warranties, so some of the above exclusions may not apply to you.

You will defend, indemnify, and hold harmless SuiteCRE and its officers, directors, employees, and agents from and against any third-party claims, and resulting damages, liabilities, costs, and expenses (including reasonable attorneys’ fees), arising out of or relating to: (a) Customer Data, including any claim that our processing of it as authorized by these Terms violates a third party’s rights or applicable law; (b) your professional services, communications, or transactions with your clients, leads, or counterparties; (c) your violation of Section 7 (Your Professional Responsibilities) or Section 8 (Acceptable Use); or (d) your violation of law. We will provide you prompt notice of any such claim and reasonable cooperation at your expense, and we may participate in the defense with our own counsel. You may not settle a claim that imposes any obligation or admission on SuiteCRE without our prior written consent.

To the maximum extent permitted by law: (a) neither party will be liable for any indirect, incidental, special, consequential, exemplary, or punitive damages, or for lost profits, revenues, goodwill, or data, even if advised of the possibility of such damages; and (b) each party’s total cumulative liability arising out of or relating to these Terms or the Service will not exceed the greater of (i) the amounts you paid to SuiteCRE in the 12 months before the event giving rise to liability and (ii) one hundred U.S. dollars ($100).

The foregoing limitations do not apply to: your payment obligations; your indemnification obligations; either party’s gross negligence, fraud, or willful misconduct; or any liability that cannot be limited under applicable law. Each provision of these Terms that allocates risk is an essential part of the bargain between the parties and will apply even if a limited remedy fails of its essential purpose.

Without limiting the foregoing, SuiteCRE is not liable for decisions you make, transactions you enter, valuations you rely on, or communications you send based on Output or other information from the Service.

We respect intellectual property rights and expect users to do the same. If you believe content on the Service infringes your copyright, send a notice to our copyright agent at legal@suitecre.com (subject line “DMCA Notice”) containing the information required by 17 U.S.C. § 512(c)(3): identification of the copyrighted work and the infringing material, your contact information, a statement of good-faith belief that the use is unauthorized, a statement under penalty of perjury that the notice is accurate and you are authorized to act, and your physical or electronic signature. We will respond to valid notices, may remove or disable access to allegedly infringing material, and will terminate the accounts of repeat infringers in appropriate circumstances. If your material was removed by mistake, you may submit a counter-notification meeting the requirements of 17 U.S.C. § 512(g).

These Terms apply from your first use of the Service and continue until your account is closed and all Subscriptions have ended.

Termination by you

You may cancel your Subscription at any time as described in Section 5, and may delete your account in your settings or by contacting support.

Suspension and termination by us

We may suspend or terminate your access, with notice where practicable, if: you materially breach these Terms and fail to cure within 10 days of notice (or immediately for breaches of Sections 8 or 11); your account is more than 15 days past due after notice; your use poses a security risk or legal exposure to us or others; or we are required to do so by law. Where reasonable, we will apply the least restrictive measure available (for example, suspending a feature rather than the account).

Effect of termination

Upon termination or expiration: your license to use the Service ends; you remain responsible for fees incurred through the effective date; and for 30 days you may request an export of your Customer Data, after which we will delete it in accordance with our Privacy Policy, except for records we must retain by law. Sections that by their nature should survive (including ownership, confidentiality, disclaimers, indemnification, limitations of liability, and dispute resolution) survive termination.

Governing law

These Terms and any dispute arising out of them or the Service are governed by the laws of the State of Delaware and applicable U.S. federal law (including the Federal Arbitration Act), without regard to conflict-of-laws rules.

Informal resolution first

Before filing an arbitration or lawsuit, the party raising a dispute must send the other a written notice describing the dispute and the relief sought (to us: legal@suitecre.com, to you: your account email), and the parties must attempt in good faith to resolve it for 60 days. This is a condition precedent to formal proceedings.

Binding individual arbitration

Except as provided below, any dispute, claim, or controversy arising out of or relating to these Terms or the Service will be resolved by binding arbitration administered by the American Arbitration Association (AAA) under its Commercial Arbitration Rules, before a single arbitrator, conducted in English. Arbitration will take place in the county where you are located or remotely by videoconference, at your election. The arbitrator has exclusive authority to resolve disputes about the interpretation, applicability, or enforceability of this arbitration agreement, and may award the same individual relief a court could. Judgment on the award may be entered in any court of competent jurisdiction.

Exceptions

Either party may (a) bring an individual claim in small claims court, and (b) seek injunctive or other equitable relief in a court of competent jurisdiction to protect its intellectual property or Confidential Information. For any claim not subject to arbitration, the state and federal courts located in Delaware have exclusive jurisdiction, and both parties consent to venue there.

Class action and jury waiver

All claims must be brought in the parties’ individual capacities, and not as a plaintiff or class member in any purported class, collective, consolidated, or representative proceeding. The arbitrator may not consolidate more than one person’s claims. To the fullest extent permitted by law, each party waives the right to a trial by jury.

Mass filings

If 25 or more similar arbitration demands are filed against either party by the same or coordinated counsel, the parties agree the AAA will administer them in staged batches of up to 25, with the outcomes of each batch informing good-faith settlement discussions before the next batch proceeds, and filing fees due only as each batch is initiated.

30-day opt-out

You may opt out of this arbitration agreement and class action waiver by emailing legal@suitecre.com with the subject “Arbitration Opt-Out” — including your name, account email, and a clear statement that you opt out — within 30 days of first accepting these Terms. Opting out does not affect any other provision of these Terms.

Severability of this section

If the class action waiver is found unenforceable as to a particular claim, that claim (and only that claim) will proceed in court, and the remainder of this section remains in effect.

You consent to receive notices, disclosures, and other communications from us electronically — by email to your account address or through the Service — and agree that electronic communications satisfy any legal requirement that a communication be in writing. You may withdraw consent by closing your account. Please keep your email address current; notices sent to your account email are deemed received when sent.

The Service is operated from the United States. You represent that you are not located in, organized under the laws of, or ordinarily resident in any country or region subject to comprehensive U.S. sanctions, and that you are not on any U.S. government restricted- party list. You will not use or export the Service in violation of U.S. export control or sanctions laws.

We may update these Terms from time to time. For material changes, we will provide at least 30 days’ advance notice by email or in-app notification before the changes take effect; other changes take effect when posted with an updated “Last updated” date. If you do not agree to updated Terms, you must stop using the Service and may cancel your Subscription before the changes take effect; continued use after the effective date constitutes acceptance. Changes do not apply retroactively to disputes arising before their effective date.

• Entire agreement. These Terms, together with the Privacy Policy, Cookie Policy, and any order or checkout terms, are the entire agreement between you and SuiteCRE regarding the Service and supersede all prior agreements on that subject. Any terms in your purchase order or vendor forms are rejected and have no effect.
• Assignment. You may not assign these Terms without our prior written consent, except to a successor in a merger or sale of substantially all assets with notice to us. We may assign these Terms in connection with a merger, acquisition, or sale of assets.
• Force majeure. Neither party is liable for delay or failure to perform (other than payment obligations) caused by events beyond its reasonable control, including natural disasters, war, terrorism, labor disputes, internet or utility failures, or acts of government.
• Severability; waiver. If any provision is held unenforceable, it will be modified to the minimum extent necessary and the rest remains in effect. A failure to enforce a provision is not a waiver of it.
• No third-party beneficiaries; relationship. These Terms create no third-party beneficiary rights. The parties are independent contractors; nothing creates a partnership, joint venture, agency, or employment relationship.
• Notices. Legal notices to SuiteCRE must be sent to legal@suitecre.com. We will send notices to your account email or through the Service.
• U.S. Government use. The Service is commercial computer software; government users acquire only the rights granted to all customers under these Terms.

SuiteCRE Inc.
Legal: legal@suitecre.com
Support: support@suitecre.com
Security: security@suitecre.com